Case Study
October 10, 2025
Twala Empowers PJ Lhuillier Group’s Contract Management Summit with Insights on Accountability and Efficiency

Makati City, October 9, 2025 — Twala is honored to participate in the Contract Management Summit organized by the PJ Lhuillier Group of Companies (PJLGC), held at the Networld Capital Ventures Inc. (NCVI) Building in Makati City.

The summit gathered senior and mid-level managers from the Legal, Finance, Branch Services, and Procurement departments of the PJ Lhuillier Group to discuss the evolving challenges in contract management and explore how cross-functional collaboration can drive greater accountability and operational efficiency.

The PJ Lhuillier Group of Companies (PJLGC) is a dynamic multi-industry conglomerate in the Philippines committed to uplifting the lives of Filipinos through inclusive, innovative, and accessible services. For more than three decades, PJLGC has built a strong legacy in financial inclusion, offering a wide range of solutions in pawning, remittance, microinsurance, microsavings, and microloans. At its core is Cebuana Lhuillier, the country’s largest and most trusted micro financial services provider with over 3,500 branches nationwide. The group also manages several subsidiaries, including Cebuana Lhuillier Bank, Cebuana Lhuillier Insurance Brokers, Cebuana Lhuillier Financial Corporation, Cebuana Lhuillier Services Corporation, and Cebuana Lhuillier Jewelry Premium, each catering to specific financial and lifestyle needs of Filipinos.

Beyond financial services, PJLGC has diversified into other industries through subsidiaries such as Networld Capital Ventures, Inc. (NCVI)—the host venue for the summit—Just Jewels, Le Soleil de Boracay Hotel, and Bacau Bay Resort Coron. Its ventures in retail, hospitality, IT, sports management, and real estate reflect the group’s continued drive for innovation and growth.

With the theme “Driving Shared Accountability & Efficiency in Contract Management,” the event aimed to address key challenges such as:

  • The “Not My Job” mindset that leads to ownership gaps

  • Process friction caused by inconsistent templates and rushed contract reviews

  • The resulting business impact, including financial losses and missed opportunities

One of the event highlights was a presentation by Atty. Third Bagro of FLO Attorneys, who shared how his firm transformed its contract management process by applying frameworks such as RACI models and adopting digital tools like Twala to streamline workflows and strengthen accountability.

“At FLO Attorneys, we discovered that contract bottlenecks are process problems, not people problems,” said Atty. Bagro. “By mapping roles clearly, using clause libraries, and integrating digital signing tools, we reduced contract turnaround time by 40% and improved accountability across teams. Contracts are not just legal documents—they’re commitments, and commitments need ownership.”

Adding to this, Atty. Jeff Punzalan, Chief Legal Officer, emphasized the importance of the summit’s mission:

“Contracts are the foundation of every business relationship. This summit marks an important step toward fostering shared accountability and adopting smarter contract management practices for sustainable growth.”

Through this initiative, Twala continues to advocate for innovation and collaboration in digital transformation—empowering organizations like PJLGC to manage contracts more efficiently, securely, and transparently through modern digital signature and agreement management solutions.

Related Articles